Window PCs

Inclusive Warranty & Technical Support for the first Year.

With your Computer and IT lease you are entitled to 1 YEARS FREE email technical support. This includes all PC’s and Laptops. This warranty is inclusive of all parts and labor. If your machine is faulty we offer, at no cost, a ‘Collect and Return’ service and an onsite service free; whereby our courier will be sent out after reporting a fault and will return this to us for repair or we will send out a manufacture repair technician.

This has an average turnaround back to you of 4-5 days. Also included is email support and we offer a remote diagnosis and fault repair service .High End WorkstationsIf you have a lease for one of our high- end workstations, then you get all of the above plus 3 years ONSITE support. We will come to you to fix your machine; if we cannot do it onsite then we will replace your machine with a loan machine whilst yours is being fixed.

This will negate down time’ and help to get you up and running as soon as possible.Networks and ServersIf you have chosen one of our great PC Network or Server deals then you will have we will discuss the type of support options available to you



Apple

Don’t Worry We’ve got Your Covered, We Will Take Care of You MAC

The normal Apple warranty is just one year and Apple offer ‘AppleCare’ as an extra option which we provide as a complementary upgrade. At The Computer Leasing Group we offer more and every Apple Mac comes with 3 years support warranty.This warranty is inclusive of all parts and labour.

If your Mac is faulty we offer, at no cost, a ‘Collect and Return’ service; whereby our courier will be sent out after reporting a fault and will return this to us for repair. This has an average turnaround back to you of 4-5 days . You can opt for a loan Mac to be shipped to you or you can collect one. We can’t promise the same spec loan unit but will it be an equivalent. Also included is email support and we offer a remote diagnosis and fault repair service.

Additionally we can optionally cover your Mac for Accidental Damage cover against those unexpected accidents whether a spill or a drop. We allow one claim per device per year. This does not cover loss or theft and you must have the kit covered under your Insurance against this. APPLE IPADS ARE PROVIDED THOUGH WITH BOTH INSURANCE AND ACCIDENTAL DAMAGE COVER AS WELL AS A THREE YEARS WARRANTY.

The Computer Leasing Group have been established for over 10 years and have a team of both internal and field engineers and offer enhanced warranty options. All engineers are trained and regularly attend Apple certification courses. The Computer Leasing Group engineers are available for ad-hoc visits for support, should you need help. During year one you are free to contact Apple for support as well as ourselves and return Apple Macs to the Apple Store for repair. These options are over and above the normal Apple warranty. Note these Support options cannot be added after your lease has started. Please contact us to discuss these fantastic options further.